Emergency Services Manager (King of Prussia)

Title:                    Emergency Services Manager

Location:            King of Prussia, PA

Hours:                 Full-Time 

Salary:                 $65,000-$80,000

Description:     

Reynolds Restoration Services is seeking a skilled and motivated Emergency Services Manager to lead our King of Prussia team in executing emergency mitigation projects. This role is essential in coordinating rapid response efforts, managing a field crew, and ensuring each project is completed safely, efficiently, and with the highest level of customer care. The ideal candidate brings a deep knowledge and understanding of the industry, strong leadership skills, and the ability to remain composed and solution-driven in high-pressure situations. They will work closely with their field crew, overseeing water, fire, and mold response and mitigation efforts while ensuring seamless communication with clients and insurance partners.

Responsibilities:

• Oversee emergency mitigation projects including water extraction, structural drying, and dehumidification processes.
• Manage and supervise field staff and laborers on emergency job sites, ensuring safety, efficiency, and compliance with company procedures.
• Conduct and oversee mold remediation and fire restoration, including cleaning of soot, smoke damage, and odor control.
• Communicate effectively with insurance adjusters explaining the extent of damage and scope of emergency work.
• Serve as a point of contact for clients, updating them regularly on job progress and next steps in the claims process.
• Collaborate with project managers to assess damage and develop restoration plans.
• Assemble appropriate emergency response teams based on job needs.
• Ensure proper selection, deployment, and monitoring of restoration equipment.
• Maintain accurate tracking and documentation of all services performed, including emergency forms, follow-ups, and closeout paperwork within project management software.
• Maintain a clean, organized, and safe work environment in both the warehouse and job sites
• Oversee warehouse operations including inventory control, equipment maintenance, and supply management.
• Prepare staff schedules and ensure proper training, including ongoing education and certifications such as IICRC.

Qualifications:

• Minimum of 5 years’ experience in the Restoration Services industry, with at least 3 years in a supervisory or management role.
• IICRC certified in WTR, ASD, AMRT, and FSRT.
• Proven ability to lead, manage, and motivate field teams, with strong delegation and communication skills.
• Ability to make sound decisions and prioritize effectively under tight deadlines and high-pressure situations.
•  Excellent attention to detail with a focus on quality workmanship and exceptional customer service.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Proficient with DASH project management software.
• Familiarity with Xactimate and Symbility for estimating and Mitigate/Magic Plan mitigation software.
• Ability to communicate professionally with insurance adjusters, TPAs, and clients through phone, email, and web portals.
• Valid driver’s license with clean motor vehicle report.
• Physically capable of lifting 50 lbs. and performing labor-intensive tasks, including work in confined, dirty, or hazardous environments.
• Willingness to work on-call on a rotational basis and respond to emergency calls after hours, including weekends and holidays.
• Ability to pass pre-employment background screening, including driving history, criminal record, and drug testing.

To apply, submit your cover letter and resume with salary requirements.

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Reynolds is an Equal Opportunity Employer.