Title: Emergency Services Field Supervisor
Location: Harrisburg, PA
Hours: Full-Time
Wage: $22-26/hour
Description:
We are seeking an experienced Emergency Services Field Supervisor to coordinate the resources, equipment, and training to ensure the mitigation of our client’s property runs smoothly. You’ll monitor emergency assignments and ensure safety standards and industry standards are met. Seeking local candidates who reside within 30 minutes of Harrisburg, PA.
Responsibilities:
- Oversees emergency projects to ensure quality and service delivery
- Communicates the extent of damage and scope of emergency work to the insurance company or independent adjuster
- Assembles the team required for emergency and contents processing to achieve objectives
- Manages and supervises emergency team while on an emergency job site
- Ensures all emergency forms, including follow-up and closeout paperwork, are completed correctly and submitted
- Ensures proper equipment selection and proper monitoring and management of equipment
- Oversees warehouse operations including materials, supplies, equipment storage and maintenance
Qualifications:
- Minimum of 2 years’ experience working in the Restoration Services industry
- IICRC Restoration Industry Certifications in WRT and ASD
- Ability to lead and motivate others – excellent delegation and communication skills, and the ability to make sound decisions under tight deadlines
- Excellent attention to detail with emphasis placed on quality and exceptional customer service
- Proficiency with Microsoft Office
- Proficiency with Xactimate software and ability to write estimates
- Familiarity with mitigation software such as MICA or Moisture Mapper
- Ability to communicate with third party administrators through various web portals
- Valid driver’s license and reliable vehicle
- Ability to lift 50 pounds and carry materials
- Ability to perform labor-intensive work – often working in dirty conditions
- Ability to work on-call on a rotational basis and respond to emergency situations after normal work hours
We conduct a complete pre-employment background screening process.
Reynolds is an Equal Opportunity Employer.
24-HOUR SERVICE
With services available 24 hours a day, Reynolds Restoration is there for you when you need us. Thanks to our long history in commercial and residential damage restoration, we know that every minute counts after an incident. The faster we can respond, the more likely we will be able to prevent further damage to your property and its contents.
We offer 24-hour restoration services from three locations serving Central PA and the Philadelphia, Baltimore and DC metro areas. If you need damage restoration services of any kind, contact us first. We’ll come to your site and begin cleanup, repairs and restoration to help minimize the inconvenience and trauma for you.
Reynolds Restoration Services FAQs
Should I hire a restoration company or handle it myself?
Restoration involves specialized equipment, safety protocols, and techniques that go beyond typical DIY repairs. Mishandling damage can lead to further issues, higher costs, and safety risks down the road. A professional restoration team can assess the full scope of the problem, work directly with your insurance provider, and restore your property correctly the first time, saving you time and stress.
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How quickly should I expect a response after reporting damage to my property?
Response times matter when property damage is involved, since delays can allow problems to worsen. We aim to respond within hours of your initial call, especially for urgent situations. When you reach out, ask about expected arrival times, emergency availability, and communication throughout the process so you know exactly what to expect from start to finish.
Will my insurance cover restoration services, and how does the claims process work?
Many homeowners insurance policies cover restoration work, though coverage depends on your specific policy and the cause of the damage. Reynolds Restoration Services can help document the damage, communicate with your adjuster, and guide you through the claims process. It’s a good idea to review your policy details and ask your provider directly about coverage specifics before work begins.